Military Messages...Emergency Communications              

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Services to the Armed Forces (SAF)

Both active duty and community-based military can count on the Red Cross to provide emergency communications that link them with their families back home, access to financial assistance from the military aid societies, counseling, referral to community resources and assistance to veterans.

The American Red Cross links members of the U.S. Armed Forces with their families during a crisis. Twenty-four hours a day, 365 days a year, the Red Cross quickly sends emergency communications to deployed service members on behalf of their family. Military members can have peace of mind knowing that when they are on a mission, in training or stationed far from home––and leaving cell phones and e-mails behind––they are still connected to home. If you need assistance with an emergency message or loan, call the number listed below.

Emergency Messages

To transmit an Emergency Message, call 1 (877) 272-7337.

Emergency Loans

To request an Emergency Loan, call 1 (877) 272-7337.

Tips for Sending An Emergency Message:

A Caseworker is always on call – you can contact the service member in your family by calling the nearest chapter of the American Red Cross any time of the day or night, 24/7.

Messages regarding births, deaths and serious illness will always go through.

Immediate Family Members consist of: Husband, Wife, Father, Mother, Brother, Sister, Son, Daughter, Grandmother, Grandfather, Only Living Relative, Loco-Parentis (A person who stood in place of a parent to the Service Member 24 hours a day for a period of at least 5 years before the service member became 21 or entered the military). Aunts, Uncles and Cousins will not go through unless they are an Only Living Relative or a Loco-Parentis.

The case worker must verify all information regarding medical conditions, death or domestic issues with a doctor, funeral home or applicable agency. Because we verify the truth and accuracy of all messages with the proper authorities, Commanders regard Red Cross messages as credible in deciding whether to grant emergency leave or extend emergency leave.

During minimize conditions, emergency messages regarding domestic issues and money are handled on a case-by-case basis.

Messages may take as little as an hour to be processed and delivered, or as much as 48 hours if the recipient is in a remote or deployed position.

Your message will be processed more quickly if you know the following about the service member you want to reach:
    First Name, Last Name, Middle Initial
    Social Security Number
    Service Member's Birthdate
    Rank
    Branch of Service
    Name of Military Unit and Military Base
    Location Where Stationed (City, State, Country or Ship)
To transmit an emergency message, call (800) 696-3873.

Tips for Requesting An Emergency Loan:

The Red Cross collaborates with the military aid societies in providing financial assistance when an urgent personal or family crisis arises. A Red Cross Caseworker will help military personnel process the application to obtain an emergency loan.

When military personnel or their family members might need:
  Financial assistance for emergency travel
  Financial assistance for the burial of a loved one
  Urgent health and welfare such as food and shelter

A Red Cross Caseworker will be available to help you meet those needs and help process the loan application.

Helpful Links
 AFES Web
 Locate a Red Cross Chapter
 Army Emergency Relief
 Navy-Marine Corps Relief Society
 Air Force Aid Society
 Costal Guard Mutual Assistance
 Veterans Affairs
 Tragedy Assistance Programs
 Military One Source
 Military.com
 U.S. Department of Defense
 

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